Returns processing built for inventory control, margin protection & clean re-entry.
We manage eCommerce and multichannel returns with client-specific SOPs so sellable products are inspected, routed, and restocked correctly while unsellable goods are handled according to your rules.
Returns processing that maximize inventory accuracy & margin.
We build returns processing into your eCommerce fulfillment operation so your team has a clear process for inspection, routing, restock, disposal, rework, and reporting.
Client-specific SOPs for sorting, inspection, and restock or disposal
Dedicated returns teams trained for category and channel-specific handling
Returns routed for restock, disposal, or rework based on your rules
Support for DTC, retail, and Amazon returns workflows
Reason code tracking and reporting to identify trends and prevent issues
A clear returns process helps protect margin & inventory accuracy.
Use this guide to build a returns SOP that defines how products are inspected, routed, restocked, disposed of, or reported across your fulfillment operation.
Returns processing that impacts inventory accuracy, margin & customer expectations.
IDS, powered by DHL, helps brands manage returns with defined SOPs, accurate routing, and clean reporting so returned products move through the right inspection, restock, disposal, or rework path.