eCommerce
Fulfillment at IDS
How We Help
Order Fulfillment
IDS specializes in providing customized eCommerce order fulfillment services that are fast, dependable, and driven by proven processes. With over 60 years of experience, we have perfected our techniques to provide an automated order fulfillment service that online retailers can rely on. It’s no surprise that we are consistently named as a top 3PL provider and one of the best fulfillment companies year after year.
Whether you’re a well-funded start-up or a multi-brand company, IDS is the partner you can trust to exceed your expectations. Our strategically located fulfillment and distribution centers on the East and West coasts provide you with two-day shipping options to 92% of the U.S. Combine that with our real-time order management system and robotics, and you get an order fulfillment service that is accurate, on-time, and provides complete visibility from fulfillment to shipping.
At the end of the day, our integrated fulfillment and shipping solutions are dependable, capable, and process-driven. Trust IDS to provide the fast and reliable service you need to take your eCommerce business to the next level.
Strategic Locations
IDS has strategically chosen two locations for our eCommerce distribution centers in Utah and Indiana. We meticulously evaluated the suitability of these locations based on several key factors, including a low cost of living, a favorable tax environment, and access to a robust workforce. The most crucial factor was our ability to offer 2-day shipping to 92% of the United States from these centers. By leveraging automation, we provide a more cost-effective, faster, and reliable eCommerce order fulfillment service.
Our Indiana facilities, which include our headquarters, provide East coast fulfillment services. Situated in Plainfield and Indianapolis, Indiana, at the heart of America’s crossroads, we’re positioned to reach major carrier hubs quickly, giving our customers later order cut-off times.
Our Salt Lake City, Utah fulfillment center serves our West coast fulfillment needs. Utah is a preferred location for us, thanks to its favorable legislative and business environment, access to a large workforce, and lower cost of living than some other Western states.
These facilities’ advantages enable us to offer our customers lower costs without sacrificing service quality. Regardless of where your products are located, all IDS facilities use the same processes, procedures, and systems to ensure the same high-quality service.
Value Add Services
IDS believes in offering a complete eCommerce fulfillment solution. This is why we have a suite of fulfillment and distribution services we can offer to compliment your fulfillment.
Kitting & Packaging
Return Processing
Labeling
Embroidery
Personalized Notes
Greeting Cards
Cross Docking
Drop Shipping
Parcel Discounts with IDS ProParcel
It’s crucial for retailers to have a parcel shipping program that enables low-cost order fulfillment and meets customer transit expectations. With IDS’ ProParcel program, we aggregate shipments from our customers to negotiate the best rates, which we pass along to our clients.
Carrier relationships can be challenging to manage, and there’s no one-size-fits-all solution. Through ProParcel, we help our customers find the best automated shipping solutions that meet their price-point and expectations.
3PLs are viewed differently by carriers, and working with a fulfillment partner who has a close relationship with the carriers can provide significant benefits. IDS has spent years developing the right relationships and carrier negotiation tactics to provide the most value to our clients. We frequently renegotiate our shipping rates and service levels on behalf of our clients and share our group discounts so that all of our clients can benefit.
State of the Art WMS
The IDS WMS provides real-time visibility into your fulfillment operations. IDS clients have access to an instant snapshot of all their inventory and orders, including order status, at any given moment. This enables IDS and our clients to respond quickly and efficiently when issues arise, with delayed orders quickly flagged for prompt resolution.
Each activity completed by IDS staff is carefully tracked and logged within the WMS and linked to individual items, allowing retailers to easily monitor and manage their fulfillment operations without the need for lengthy emails or phone calls. This enhanced visibility enables IDS to respond to any delays or operational complications in real-time.
Our IT team has developed automatic integrations for all major shopping carts, making setup and system connections a breeze. In the event that you use a system without a pre-built integration, our team can custom build one for you.
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Office Address
9431 Allpoints Parkway
Plainfield, Indiana 46168
Phone Number
(866) 308-3006
